Return and Refund Policy

You can return eligible items within 14 days of delivery. Items that arrive damaged, defective or incorrect should be reported within 7 days of delivery.

Items must be unused, in their original packaging, and include all parts, accessories, manuals and tags.

• Opened or unsealed personal care, grooming and wellness products
• Gift cards and digital codes, including software activation codes, once delivered
• Personalized or made-to-order items
• Perishable or expired items
• Items marked as final sale

Email info@urbandealoffers.com or call +1 912-344-9664 with your order number and the items you want to return. We will send you instructions and the return address. Please contact us before sending anything back.

If you are returning an item because you changed your mind, you pay for return shipping, and we recommend a trackable service. If the item was damaged, defective or incorrect, we cover the return shipping.

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, whichever you prefer.

After we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 14 days of receiving the item. Your bank may take a few extra days to show it. There are no restocking fees.

The quickest option is to return the item for a refund and place a new order for the one you want.

Yes. Contact us as soon as possible. If your order has not shipped, we will cancel it and refund you in full. If it has shipped, you can return it once it arrives.

If the item was marked as a gift and shipped directly to the recipient, the recipient receives store credit. Otherwise, the refund goes to the original purchaser.